Privacy Policy. ​​Louèn Diamonds

 

Version: July 2025

At Louèn Diamonds, we value your privacy. We handle your personal data with care, security, and transparency. This privacy policy explains what data we collect, why we collect it, and what your rights are.

Louèn Diamonds is a trading name of:
Louèn Essentials BV
Kennemerplein 6-14
2011 MJ Haarlem
Chamber of Commerce: 98307932
Email: customerservice@louendiamonds.com

1. What data do we collect?

When you place an order:

  • First and last name

  • Address (billing and delivery address)

  • Email address

  • Phone number

  • Payment details (via payment provider)

  • Order information (product, date, amount)

When contacting our customer service:

  • Name, email address and content of your message

When you visit our website:

  • IP address

  • Location data (anonymized)

  • Browser data

  • Behavior on our website (via cookies)

When creating a customer account (if applicable):

  • Login details (encrypted)

  • Order history

2. What do we use your data for?

We only process your data for clear, legitimate purposes:

  • To process and deliver your order

  • For secure payment via our payment partners (such as Klarna, iDEAL, credit card, PayPal)

  • To keep you informed about your order

  • For customer service and returns handling

  • For analysis of website visits (anonymized)

  • (With permission) for sending our newsletter

  • (With permission) for showing personal offers or advertisements

We do not use automated decision-making with legal or similar consequences.

3. Who do we share your data with?

We share data only with parties necessary to process your order correctly. We work exclusively with trusted partners who comply with the GDPR and have data processing agreements in place with us.

Our processors include:

  • Mollie. for processing payments

  • FedEx. for order delivery

  • Shopify. our webshop platform

  • Mail service (e.g. for newsletters)

  • IT and security partners for hosting, updates and protection

4. How long do we retain your data?

Data type Retention period
Order and invoice details 7 years (mandatory for the tax authorities)
Emails & customer service Max. 2 years after last contact
Newsletter registration Until deregistration
Account details Until account deletion
Cookies/analytics data Max. 14 months

5. Your rights

You have the right to:

  • To gain access to your data

  • To correct your data

  • Have your data deleted

  • To withdraw your consent

  • Objecting to the use of your data

  • Transfer your data (data portability)

Send your request to: customerservice@louendiamonds.com
We will respond within 14 days.

6. Security of your data

We take security very seriously. Our measures:

  • SSL connection (https)

  • Encrypted storage of sensitive data

  • Limited access within our team

  • Regular updates and security checks

7. Cookies

Our website uses cookies for:

  • Functional purposes : to make the site work properly

  • Analytical purposes : to analyze visitor behavior (anonymized)

  • Marketing purposes : only with your consent

We use Google Analytics for analysis, among other things. IP addresses are anonymized.
For advertisements we may (after permission) use marketing pixels, such as the Facebook/Meta Pixel.

Read more about this in our [cookie policy].

8. Newsletter

When you sign up for our newsletter, we use your email address to send you updates and offers.
You can unsubscribe at any time using the link at the bottom of each email.

9. Customer account

When you create an account on our webshop (optional), we store your login details (encrypted) and order history.
You can delete your account yourself or contact us to do so.

10. External links

Our website sometimes contains links to external sites (such as IGI or Waarborg Holland). This privacy policy applies only to louendiamonds.com. Other sites have their own privacy policies.

11. Complaints

Do you have a complaint or question about privacy? Let us know at customerservice@louendiamonds.com.
You also have the right to lodge a complaint with the Dutch Data Protection Authority:
https://autoriteitpersoonsgegevens.nl

12. Changes

We may adjust this privacy policy in light of new developments or changes in legislation.
You will always find the most current version on this page.

Last modified: July 2025