You can pay safely through our secure environment with:

iDEAL
Credit card (Visa/Mastercard)
PayPal
Klarna (Depending on from which country you order)
Apple Pay
Bancontact

Yes. All payments are processed via a secure SSL connection, so your information is always protected.

Yes, as long as your order hasn't shipped yet. Send us a message as soon as possible at customerservice@louendiamonds.com and we'll see what we can do for you. Remember, service is our top priority, so we'll help you wherever we can, and even where possible, even where it's not.

We buy directly from the producer and work without intermediaries. As a result, our prices are often more than 60% lower than traditional jewelers and 15% lower than competing online stores. Without compromising on quality, because we only sell high-quality products. Read more about how we work in our lab-grown diamond guide .

We ship all jewelry insured via FedEx . Once your order has shipped, you'll receive a track & trace code so you can follow your package.

In stock: delivered within 5 working days

Out of stock: delivery may take up to 8 weeks

Pre-orders: we communicate the delivery time clearly in advance

Yes, all packages are fully insured against loss or damage in transit.

That would be exceptional. In that case, we will always proactively keep you informed and work with you to find a solution that suits you.

Please request a return label and return form via customerservice@louendiamonds.com .

Pack your jewelry in the original packaging.

Return your package for free via FedEx.

The jewelry must be unworn and undamaged.

It must be returned in the original packaging.

Accessories and certificates must be complete.

We will refund the full purchase price within 10 working days of receiving your return.

Yes, that's possible within 30 days. Send a message to our customer service, and we'll help you arrange the exchange.

Manufacturing defects

Loose stones

Problems due to normal stress on the jewelry

Wear and tear from daily use

Damage due to falls or impacts

Damage caused by chemical influences such as perfume, cleaning agents or chlorine

Contact us at customerservice@louendiamonds.com . We'll help you ship your jewelry safely and find a suitable solution together.

Yes, even after the warranty period, you can still contact us for maintenance, such as cleaning, polishing, or minor repairs.

A lab-grown diamond is a real diamond created in a laboratory. Chemically, physically, and visually, it's identical to a natural diamond, but without mining and with a reduced environmental impact. Read all about it in our Diamond Guide.

Yes. Each piece of jewelry comes with:

• An IGI certificate
• A hallmark of Waarborg Holland , engraved in gold

Yes. Our partners are members of the Responsible Jewellery Council (RJC) and meet strict ethical and environmental standards.

Not yet, but our size guide might help you. Click here.

No problem. You can return your ring within 30 days and order a new size.

Not at this time. By not offering custom work, we can guarantee fast delivery and free returns.

Yes, we do everything we can to produce responsibly.

• Where possible we use recycled gold
  


• Our diamonds are 100% conflict-free
  


• We ship plastic-free with eco-friendly packaging

We don't expect that. But if everything goes wrong and you're still truly dissatisfied, you can always contact the European Dispute Resolution Authority via http://ec.europa.eu/odr

Currently via the contact form, chat and email.